Frequently Asked Questions About Our Gift Boxes
How will the gift be presented?
Our gift boxes are nestled in hypoallergenic, shredded craft paper, wrapped in tissue, and presented in a stylish, designer gift box with a magnetic lid. This is then placed into an outer shipping box for protection during transit.
We take pride in the presentation of our gorgeous gift boxes and you can reference the photos on each gift box product page to see how it's laid out inside.
How long will it take for my gift box to arrive?
We work as best as possible to ensure your gifts arrive on time through using a prompt reliable delivery service. As a general rule, you can expect the following timeframes:
- Rest of NZ – next business day (order before 3pm)
- Rural addresses – 3 business days (order before 3pm)
*Please note: although we do our utmost to meet these timeframes, we are unable to guarantee delivery times with 100% certainty, as they are ultimately at the discretion of the courier.
Christmas Gift Box Order Cut Offs
To ensure your Christmas gifts arrive on time, please refer to the below order cut off dates:
Auckland Metro - Wednesday 20th December 2023 (order must be place before 1pm NZT)
Rest of NZ - Monday 18th December 2023 (order must be place before 3pm NZT)
What if nobody is home at the time of delivery?
The courier will leave the gift box in a safe location on the property if they believe it is appropriate. In other cases, a card-to-call will be left to arrange re-delivery or pick-up of your gift.
Can I order now for a date in the future?
You sure can. Simply choose the delivery date you prefer during the checkout process. While we aim to meet all preferred delivery dates, if you have time, we strongly recommend requesting delivery the day before a special occasion, as deliveries can not be 100% guaranteed.
Can I send a gift box to more than one address?
Yes, but you would need to place the gift box orders separately. Unfortunately, our website is unable to process multiple addresses in a single transaction.
I don’t like a certain item in the gift box. Can I change it?
Certainly. If you have any preferences or allergies, please contact us to discuss available options.
Is the cheese safe to eat?
We use a special cheese from Denmark that has been vacuum sealed to ensure freshness. The manufacturer has confirmed that the cheese is safe to eat without refrigeration.
Can I place an order over the phone?
Not yet, sorry. As we are a small business, we do not have the capacity to take orders over the phone.
My gift box was damaged in transit. What do I do?
We are very sorry to hear that your gift box has arrived in a unsuitable condition. Please contact us and we will gladly arrange a replacement or refund accordingly. If you can please attach a photo of the damaged gift box, that will be helpful.